To request authorization for a return, please send an e-mail to Customer Service using our contact us form, telling us what you’d like to return/exchange, and including your first and last name and original order number. You will be provided a Returned Merchandise Authorization number (RMA). You must have this return authorization number for your return to be processed.
We will accept a return for any item within 7 days of your receipt of the order. We can only accept returns on items which are bought on www.liveboardgame.com and in their original condition. Original condition means that the game cannot have been played and all parts must be in the same condition as when they game was received. We can refund shipping costs only if the return is a result of our error in packing.
When sending an item back, please include:
- The packing slip (or a legible copy);
- The reason for your return;
- Your return authorization number (RMA)
This will help expedite the return process.
Please use cushioning packing material in a sturdy carton so that the contents will be protected from damage. For your protection, please use FedEx, UPS or Insured Parcel Post for your shipment.
We will notify you via email of your refund once we have received and processed the returned item.